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1. How can I open an account with MAT Express?
Our accounting department will fax over a credit application. Once this is returned and processed, we will give you a credit limit and account number. You will then be able to schedule pickups. |
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2. Where is MAT Express located?
We have three locations. Our corporate headquarters is in San Diego, and we have offices in Los Angeles and Calexico. |
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3. What areas do you cover?
Our slogan of “Transportation Solutions for Southern California & Beyond” says it all. We handle domestic and international shipments with a special expertise in cross border service to Mexico. |
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4. Do you have a customs inbond specialist onsite?
Yes. MAT Express provides and coordinates all forms of U.S. Customs and import/export documentation for moving inbond cargo anywhere in the U.S. , Mexico and Canada. |
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5. What time does your phone get transferred to an answering service?
It doesn’t. We are a 365-day, 24/7 operation. |
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6. Are you a Bonded Carrier and a C-TPAT Certified Partner?
Yes, on both counts. |
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7. Do you provide warehousing?
Yes. We have 40,000 sq. ft. of bonded secure terminal space. |
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8. What are accessorial charges?
Accessorial charges are based on your specific shipment, where we picked up the freight and where we moved it to. |
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9. Can you explain area charges?
Areas are based on zip codes. We can fax you a rate sheet based on your pickup/delivery location. |
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10. Do you provide “real-time” status of shipments?
Yes. We have invested in software application-based automated technology – where customers are guaranteed to have instant and accurate information about their shipments. Our EDI is provided for free. With a user name and password you track shipments via GPS, receive POD status, view and send document images, access invoice data and receive alert/order information directly – all in real-time. |
